CUSTOMER SERVICE
Welcome to the customer support area of My Secret Soul! We are here to assist you with any questions or issues you may have regarding our products and services. Customer satisfaction is our top priority, so please do not hesitate to contact us for any need.
Q&A
How do I return a product?
If you wish to return a product, we invite you to consult the dedicated page on the returns policy.
How long does it take to receive a refund?
Once we receive the return, we commit to processing the refund within 7 business days. The time it takes for the refund to appear may vary depending on your bank or payment method's policies.
How can I check the status of my order?
You can check the status of your order by logging into your account on our website and selecting the "My Orders" section. Alternatively, you can contact our customer service for assistance.
What payment methods do you accept?
We accept payments via credit card, ApplePay, GPay, and PayPal. All payments are secure and protected.
Can I modify or cancel an already placed order?
If you wish to make changes or cancel an order, please contact us as soon as possible. We will do our best to assist you; however, once the order has been shipped, changes cannot be made.